●Ability to workwithin multiple sites. This includes the ability to travel to different sitesas necessary or required by the customer.
●Physically fit towalk through large areas.
●Ability to workafter hours and weekends if necessary or required by the customer.
●Knowledge usingServiceNow as the ticketing tool.
●Provide technicalassistance and support, and resolve problems related to the use of computerhardware and software for end users.
●Analyze, resolve,respond to, and document end user inquiries.
●Installdesktop/Laptop, printers/scanners, and other peripheral softwares usingapproved tools.
●Troubleshootoperating system issue. connection issues with LAN/WAN.
●Update ticketswith accurate and timely records of work performed, and resolution detail
L2_Deskside Support • Atlanta, GA
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