Technical Support Engineer

Providing technical assistance and support to end-users, the full-time Technical Support Engineer will resolve software issues, ensure optimal performance of applications, and collaborate with development teams while working remotely. Key Responsibilities: Respond to customer inquiries and diagnose software issues through various communication channels Document support requests and resolutions, creating knowledge base articles for internal and external use Collaborate with development and QA teams to address escalated technical issues and suggest software improvements Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience Proven experience in a technical support or help desk role, preferably in enterprise software environments Familiarity with ticketing systems and customer support software such as Salesforce or JIRA Proficiency in operating systems (Windows, macOS, Linux) and knowledge of relational database systems Relevant certifications (e.g., ITIL, Microsoft Certified) are a plus