Executing customer onboarding and early adoption, the full-time remote Implementation Specialist will manage the onboarding process for new clients, ensuring a smooth transition from contract signing to product value realization. Key responsibilities Execute end-to-end onboarding using defined frameworks and support customer configuration and training Serve as the primary delivery contact during onboarding, addressing customer inquiries and coordinating with internal teams Capture customer feedback and escalate issues to Engineering and Delivery leadership while maintaining communication with clients Required qualifications 3-5 years of experience in implementation, onboarding, customer support, or delivery roles Experience with SaaS tools, CRMs, or project tracking tools is a plus Ability to follow structured processes while adapting to customer needs Experience working with technical teams and familiarity with the Scrum framework Strong organizational skills and attention to detail
Implementation Specialist • Jackson Heights, New York, United States
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