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Director of Customer SuccessVirtualVocations • Jackson Heights, New York, United States
Director of Customer Success

Director of Customer Success

VirtualVocations • Jackson Heights, New York, United States
8 days ago
Job type
  • Full-time
Job description
Leading a team of 5-7 Customer Success Managers, the full-time Director of Customer Success will drive client retention, renewals, and long-term revenue growth while managing a portfolio of strategic customer accounts in a remote work environment. Key responsibilities: Lead, coach, and mentor Customer Success Managers to achieve exceptional client service and business results Manage a portfolio of strategic accounts focusing on renewals, retention, and growth opportunities Define and monitor key performance indicators (KPIs) to ensure customer success and adapt service strategies accordingly Required qualifications: 5+ years of experience in Account Management, Client Services, or Customer Success with leadership responsibilities Proven success in developing high-performing client-facing teams Experience in a SaaS or DaaS environment is required Demonstrated ability to manage customer renewals and account growth through consultative selling Strong strategic planning and analytical skills with a focus on data-driven decision-making
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Director of Customer Success • Jackson Heights, New York, United States

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