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Product Support SpecialistVirtualVocations • Columbia, Missouri, United States
Product Support Specialist

Product Support Specialist

VirtualVocations • Columbia, Missouri, United States
30+ days ago
Job type
  • Full-time
Job description
Providing exceptional technical support and product guidance, the full-time salaried Product Support Specialist will resolve customer inquiries, troubleshoot software issues, and assist with product onboarding remotely. Key responsibilities Deliver timely technical support to clients through various communication channels Diagnose and resolve software issues while documenting customer interactions and solutions Facilitate product onboarding and training to ensure clients understand software functionalities Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience Proven experience in a customer-facing technical support role, preferably in a SaaS environment Strong technical aptitude with the ability to understand complex software systems Outstanding written and verbal communication skills for explaining technical concepts to non-technical users Experience with CRM and support ticketing systems is a plus
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Product Support Specialist • Columbia, Missouri, United States

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