Service Delivery Manager

To ensure the effective delivery of IT services to a large financial services client account, the full-time remote Service Delivery Manager will act as a central point of contact for service-related matters, focusing on client satisfaction, operational excellence, and technology performance management. Key Responsibilities Ensure high-quality IT service delivery while adhering to Service Level Agreements (SLAs) and operational standards Build and maintain trusted relationships with client stakeholders and act as the technology liaison between internal teams and business units Develop and implement incident and problem management processes to ensure timely resolution of technology issues and minimize platform downtime Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field 5+ years of experience in IT service management or a related role Strong understanding of IT service management principles (ITIL v4) Experience managing incident, problem, and change management processes Proficiency in managing account and vendor relationships, SLAs, and service contracts