Customer Support Engineer

Curious and detail-oriented, the full-time remote Customer Support Engineer will assist linguists and platform customers with technical inquiries, manage support requests, and engage with enterprise clients to troubleshoot issues effectively. Key responsibilities Assist linguists and platform customers with day-to-day platform questions and navigation Join weekly customer calls to explain technical issues and ensure timely resolution Investigate reported errors, document bugs, and communicate feature requests to the Engineering team Required qualifications 1-3 years of experience in customer support, technical support, or localization support roles Proficiency in SQL and database management Experience with Google Cloud Platform (GCP) and REST APIs Familiarity with authentication and single sign-on (SSO) troubleshooting Bachelor's degree or equivalent experience preferred, with a focus in Computer Science or Linguistics being a plus