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Senior Technical Support EngineerVirtualVocations • Columbia, Missouri, United States
Senior Technical Support Engineer

Senior Technical Support Engineer

VirtualVocations • Columbia, Missouri, United States
30+ days ago
Job type
  • Full-time
Job description
Resolving complex technical escalations for enterprise clients, the full-time Senior Technical Support Engineer will operate remotely, conducting root cause analysis, designing diagnostic tools, and translating technical findings for Customer Success and clients. Key responsibilities Resolve complex technical escalations for enterprise clients, adhering to defined SLAs Conduct root cause analysis on technical issues and collaborate with Engineering for long-term solutions Design and maintain scripts and tools to enable Customer Success to self-serve common client issues Required qualifications Strong backend software engineering fundamentals, with proficiency in languages such as Python or Ruby Experience with cloud providers, preferably GCP, and distributed systems Proven experience debugging live production systems and writing scripts under time pressure Excellent cross-functional communication skills, able to articulate technical details to non-technical partners High degree of autonomy and self-direction in fast-paced environments
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Senior Technical Support Engineer • Columbia, Missouri, United States

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