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Client Support RepresentativeVirtualVocations • Aloha, Oregon, United States
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Client Support Representative

Client Support Representative

VirtualVocations • Aloha, Oregon, United States
4 days ago
Job type
  • Full-time
Job description
Serving as the primary point of contact for clients, the full-time Fintech Client Support Representative will handle incoming phone calls and support tickets, ensuring a seamless experience while addressing urgent issues such as card declines and account access problems in a remote environment. Key Responsibilities Serve as the primary point of contact for client phone support and incoming support tickets Investigate and resolve issues related to card declines, account access, and transaction errors Monitor and review daily reports, escalating critical issues promptly to internal teams Required Qualifications 1-3 years of experience in customer support, preferably in fintech, banking, or SaaS Previous call center experience is strongly preferred Comfortable working with support ticketing systems and phone support tools, especially Zendesk Detail-oriented with strong organizational and reporting skills Familiarity with commercial card programs or financial operations is a plus
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Client Support Representative • Aloha, Oregon, United States

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