Leading a team of Account Managers, the full-time remote Director of Account Management will set strategic priorities, oversee high-stakes client relationships, and drive performance outcomes while fostering team development and operational excellence. Key responsibilities Set annual team priorities and track progress against KPIs while serving as the escalation point for major brand and advertiser opportunities Oversee the recruitment, onboarding, and development of Account Managers, ensuring a culture of accountability and client-first thinking Design and implement scalable account management processes and maintain quality standards for campaign execution and client experience Required qualifications Bachelor's Degree 7-10 years of experience in account management or client services, with 5+ years in people management and a track record of developing high-performing teams Deep familiarity with media execution and campaign optimization across digital channels Exceptional communication skills, including experience managing complex client relationships Strong analytical instincts with the ability to interpret performance data and provide strategic recommendations
Director of Account Management • Columbia, Missouri, United States
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