Help Desk Technician

Providing exceptional customer support, the full-time Tier 1 Help Desk Technician will assist clients with technical issues via phone, email, and chat while working remotely and adhering to a Pacific Time Zone shift. Key responsibilities Provide excellent customer service and remote technical support to clients Walk clients through diagnostic procedures to identify and resolve technical issues Communicate with vendors to manage service requests and resolve open tickets Required qualifications 1-2 years of tech support experience preferred 1-2 years of customer service experience required Bachelor's degree in Information Technology or Computer Science preferred Proven reliability and ability to work independently Experience with troubleshooting various operating systems and software applications