Service Operations Coordinator

Customer Service Coordinator (HUB)

It's a great time to join the City of Boulder!

Application Deadline : November 29, 2025

Compensation Details : Hiring Range 23.11 - 33.52 This is a full-time hourly position.

Scheduled Weekly Hours : 40

Benefit Eligibility Group : BMEA (20+ Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary : OVERVIEW OF ROLE (Customer Service Coordinator (HUB)) Under general supervision, the Service Operations Coordinator (HUB), coordinates and provides excellent customer service with a high degree of professionalism while interacting with customers on the phone and at a front desk; with staff; and with the public to resolve problems, answer questions, and provide general information. Serves as an information triage resource regarding specific departmental matters.

Job Description Summary : OVERVIEW OF ROLE (Customer Service Coordinator (Main Phone Line-1880)) Under general supervision, the Customer Service Coordinator coordinates and provides excellent customer service with a high degree of professionalism while interacting with customers on the phone and at a front desk; with staff; and with the public to resolve problems, answer questions, and provide general information. Serves as an information triage resource regarding specific departmental matters.

Job Description : CUSTOMER SERVICE COORDINATOR (HUB) ESSENTIAL DUTIES AND RESPONSIBILITIES HUB Services Center Front Desk Support :

• Creates a welcoming and helpful environment for all customers visiting the HUB Services Center.
• Triages walk-in customer questions or needs by asking clarifying questions, utilizing available resources and demonstrating basic knowledge of the operations and services provided by P&DS.
• Performs customer support tasks to assist in daily operations of the HUB Service Center. This includes, but is not limited to the following :
• Effectively resolves customer issues and questions related to the EnerGov Customer Self-Service (CSS) portal including assisting customer with :
• CSS registration issues, and general understanding of how to navigate the portal.
• How to locate permits and / or understand the status of the permit
• How to see comments related to permits or inspections
• Stocks, tidies, and cleans computer and resource area regularly after each customer
• Operates office equipment, including typing, editing, formatting, copying and printing documents. Modifies and / or composes brief written materials, including editing, proofreading, and correcting grammar.
• Collaborates with the Service Operations team to ensure service standards are being met and customers are being served efficiently and effectively.
• Supports the Service Operations team to maintain permit operations, as requested.
• Performs administrative tasks in support of daily operations of the division or department. This includes, but is not limited to the following :
• Responds to and archives permit-related emails
• Performs meter releases daily to Xcel
• Performs office equipment maintenance and oversees service requests
• Remains aware of issues requiring special attention in response to City directives; follows up with appropriate staff to assure that issues are addressed in a timely manner.
• Often under direct supervision, prepares information summaries from various sources. Performs calculations to develop trends, breakdowns, and other comparisons.
• Surveys other municipalities and compiles comparative data.
• Organizes and maintains records required for reporting, performance measures and related activities.
• Take proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Knows and complies with all city and department policies; participates in professional training and development; and adheres to attendance and workplace attire policies.

Planning & Development Services - Main Phone Line-1880 :

Supports Customer Service :

Coordinates interactions with customers and staff and provides excellent customer service with a high degree of professionalism while interacting with customers, staff, and the public. Resolves problems, answers technical program questions, and provides general information. This may include the following :

CSS Customer Support :

EnerGov Contact Management - Manages and merges all global contacts in EnerGov.

P&DS's Documentations - Forms and Data maintenance.

Inspections Support :