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Plumbing Operations Manager

Plumbing Operations Manager

AAA Service Plumbing, Heating, and ElectricGolden, CO, US
20 hours ago
Job type
  • Full-time
Job description

Job Description

Plumbing Operations Manager

Join AAA Service, where excellence isn’t just our standard, it’s our culture.

As one of the most trusted and fastest-growing home service companies in the Denver metro area, we invest in our people the same way we invest in our customers : with integrity, respect, and unwavering support. At AAA Service, you’ll be part of a positive, high-performing team that celebrates your success, helps you grow, and gives you the tools, training, and leadership you need to build a long, rewarding career. If you're looking for a place where your talent is valued, your work makes a real impact, and your opportunities are limitless, AAA Service is where you want to be.

What's In It For You

  • Highly competitive base salary + performance bonuses, with projected annual earnings of $175,000+.
  • Comprehensive medical, dental, and vision coverage for you and your family.
  • 401(k) with company match to support your long-term financial goals
  • Paid holidays in addition to accrued paid time off.
  • Company-provided vehicle, gas card, and toll pass for seamless travel.
  • Ongoing professional training and development from some of the best experts in the industry.

The Role

Lead and develop the Plumbing and Sewer & Drain Departments to consistently deliver the highest-quality service on every call, ensuring we exceed customer expectations and outperform department metrics.

Responsibilities

  • Coach and develop staff by conducting weekly ride-alongs, bi-weekly 1 : 1 coaching sessions, and monthly performance reviews focused on sales, service quality, maintenance, repairs, dispatch accuracy, and operational compliance.
  • Maintain a cancel rate under 10% through proactive customer follow-up, technician coaching, and process improvements.
  • Manage departmental P&L by reviewing budget variances weekly, maintaining labor margins within target, and controlling material and operational expenses.
  • Monitor performance daily to ensure field employee revenue goals are achieved or exceeded on a consistent basis.
  • Drive team performance by achieving monthly KPIs such as close rate, average ticket, maintenance agreement sales, and customer satisfaction scores.
  • Ensure 100% compliance with safety protocols by conducting monthly safety trainings, performing weekly safety audits, and immediately addressing safety violations.
  • Ensure that quarterly and annual inventory cycle counts follow company standards.
  • Proactively evaluate workflows quarterly and implementing efficiency improvements when needed, collaborating with General Manager.
  • Daily 1 : 1 meeting with department Project Coordinator(s), ensuring workflow standards are being exceeded.
  • All tasks related to customer issues must be closed within 48-hours of receiving.
  • Communicate clearly and consistently, providing recognition highlights, team updates, and feedback consistently to strengthen employee engagement.
  • Establish and track customer satisfaction metrics (ex : maintaining a Google rating of 5- Stars, surveying 15% of closed opportunities) and coach staff to achieve improvement targets.
  • Ensure appropriate staffing levels by maintaining technician-to-call ratios, forecasting seasonal needs 60–90 days in advance, working closely with recruitment team.
  • Build a cohesive and engaged team by conducting quarterly team-building activities and maintaining a technician retention rate of 70% or higher monthly and annually.
  • Perform other job duties as assigned to support operational success and evolving business needs.
  • Requirements

  • Ability to inspire personal and professional growth in team members.
  • Highly organized, detail-oriented multitasker with strong presentation and communication skills.
  • Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).
  • Committed to delivering exceptional customer satisfaction.
  • Capable of driving team performance to meet business goals and KPIs.
  • 5+ years of management and sales experience required.
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    Operation Manager • Golden, CO, US

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