Serving as a trusted advisor to strategic customers, the full-time Senior Technical Account Manager will guide adoption, manage technical relationships, and influence customer outcomes in a remote setting. Key responsibilities Build strong relationships with enterprise customers, driving product adoption and operational maturity Serve as the primary post-sales technical contact, ensuring smooth transitions and sustained success Maintain high-quality documentation of customer engagements and contribute to scalable initiatives Required qualifications 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant) Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices Proven ability to translate technical capabilities into business outcomes and drive measurable customer value Skilled at identifying patterns and building long-term strategies beyond point solutions Comfortable working cross-functionally in a global, distributed organization
Senior Technical Account Manager • Boise, Idaho, United States
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