Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum * High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience * Ability to complete Initial Store Training and pass barista certification with a score of 90% or better * Ability to work in a fast-paced environment * Ability to work weekends on a regular basis, work any shift and work overtime as needed * Accuracy/attention to detail * Ability to organize/prioritize tasks/projects Desired * Knowledge of company policies, procedures, and organizational structure * Familiarity with industry/technical terms and processes * Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service * Promote and follow company initiatives * Greet customers, answer questions, and suggest product to enhance service and meet sales goals * Maintain cleanliness of customer service area and equipment * Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard * Follow store policies and procedures * Perform cleaning tasks in accordance with the duty rosters and cleaning standards * Follow standards for merchandising, stocking, rotating, and storing all products * Follow cash handling and register policies * Follow inventory stocking and recording guidelines * Ability to work cooperatively in high paced and sometimes stressful environment * Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner * Ability to act with honesty and integrity regarding customer and business information * Ability to follow directions and seek assistance when necessary to resolve customer and business issues * Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults * Must be able to perform the essential job functions of this position with or without reasonable accommodation
DELI/COFFEE SHOP BARISTA • Arlington Heights, IL, US
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