Driving major initiatives from planning through execution, the full-time remote Director of Customer Success, Operations will manage project coordination, cross-functional alignment, and performance analysis across the Success division while supporting the VP of Success. Key responsibilities Own end-to-end project management for division initiatives, ensuring timely delivery and alignment with quarterly goals Build and maintain project plans, timelines, and documentation, surfacing risks and blockers proactively Analyze CRM and operational data to identify performance trends and develop actionable insights for improvement Required qualifications 4+ years of experience in program/project management or operations in a fast-scaling environment Proven ability to manage multiple cross-functional initiatives simultaneously Strong analytical skills with experience in data-driven decision-making Technical proficiency in CRM and operational systems, including report and dashboard creation Experience in education, edtech, or high-growth startups is a plus
Director of Customer Success • Minneapolis, Minnesota, United States
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