Sales Supervisor - Manhattan

MetroPlus Health is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Under the direction of the Sales Regional Manager, the Sales Supervisor will be primarily responsible for the oversight and monitoring of the daily sales activities of all Enrollment Sales Representatives (ESR) within one of the sales regions in the Sales Department. The Sales Supervisor will work collaboratively with the Sales Regional Manager as well as other MetroPlusHealth departments and facility partners, to ensure enrollment of potential members into one of the various lines of business. This position will also serve as a liaison to external and internal customers – which may include providers, various employees, members and management personnel of various business partners.

Scope of Role & Responsibilities :

• Oversee general marketing and sales activity focused on the enrollment into primary lines of business (Medicaid, Essential Plan, Qualified Health Plans, Child Health Plus and Partners in Care).
• Ensures the accuracy and quality of enrollment applications and documents submitted by ESR
• Conduct Field Observations to maintain consistency of adherence to standard policies, procedures, and practices, which entails the audit of the enrollment process between the ESR and the prospective clients.
• Assist the Sales Regional Manager by periodically conducting presentations and Sales orientations to both internal and external customers in an effort to increase market share.
• Communicate changes and implement the enrollment process, while continuing to monitor and ensure compliance with regulations.
• Supervise regional territory and assist the Sales Regional Manager in developing regional marketing strategies to meet established sales goals.
• Provide feedback to representatives on quality of work, job performance, productivity goals and business development.
• Coordinate marketing activities and promotions to increase enrollments and retention.
• May be responsible for resolving specific site problems or issues.
• Attend, coordinate and execute marketing team and staff meetings held to disseminate general information and departmental updates, strategize marketing activities and develop personnel, conduct weekly team meetings to address strategies in new enrollment and retention efforts, in addition to disseminating departmental updates.
• Assist in establishing and maintaining productive and cooperative relationships with clients to ensure that profitability and membership goals are maintained.
• Responsible for timely entry of work schedule into Automated Marketing Scheduler program.
• Responsible for quality management of the application submission process, which includes detailed analysis and correction of submitted work, coaching counseling and feedback aimed at improving the process.
• Responsible for effective developmental coaching and counseling to employees, both verbal and written.
• In conjunction with the Sales Regional Manager, provides necessary feedback relevant to annual performance reviews.
• Responsible for review and weekly submission of employee timesheets.
• Perform other related duties as assigned by the Sales Regional Manager and Deputy Chief Growth Officer.
• Manage and develop leads through various referral systems and new business initiatives.
• Coordinates events with Growth Operations and Brand Experience.
• Monitors market trends and demographic shifts to identify areas of need.
• Analyzes production data to drive performance.
• Ensures adherence to company directives and initiatives.
• Prospects and identifies candidates for ESR roles within the department.
• Coaches and develops front-line staff.
• Places strong emphasis on employee engagement and mentoring.
• Conducts territory development with all levels of leadership to identify new targets.
• Conducts ride-along with front-line staff to access performance.
• Serves as a single point of contact for NYC Health + Hospitals facilities within the catchment area.

Required Education, Training & Professional Experience :

Licensure and / or Certification Required :

Professional Competencies :