Senior Technical Support Engineer

To support a growing customer base, the full-time remote Senior Technical Support Engineer will manage and resolve complex issues related to Chainguard Images, collaborating with Engineering and ensuring customer satisfaction through clear communication and documentation. Key responsibilities Triage, investigate, and resolve complex customer issues involving Chainguard Images Engage with the Engineering team for escalated issues and communicate effectively with customers Document new issues and contribute to the Knowledge Base to enhance support resources Required qualifications 3+ years of experience supporting enterprise customers 2+ years of experience with Linux, Docker, and Kubernetes Experience with AWS, Azure, or GCP; AWS EKS experience is a plus Bachelor's degree in a STEM field or equivalent practical experience Familiarity with CI/CD, GitHub, Helm Charts, Terraform, and open-source technologies