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IT Incident ManagerVirtualVocations • Jackson Heights, New York, United States
IT Incident Manager

IT Incident Manager

VirtualVocations • Jackson Heights, New York, United States
4 days ago
Job type
  • Full-time
Job description
Acting as the incident commander, the full-time IT Incident Manager will manage the organization's incident response, coordinate with teams for resolution, and communicate with stakeholders while working remotely. Key responsibilities Lead the transition from ad-hoc support to structured, ticket-based workflows using JIRA and Monday.com Provide data-driven updates and manage stakeholder expectations during high-pressure outages Design and scale incident management playbooks to support rapid company growth and technology integrations Required qualifications Bachelor's degree in Information Systems, Computer Science, or equivalent 5+ years of experience leading enterprise applications or business systems, with 3+ years in a Stakeholder Management role Deep understanding of ITIL frameworks and experience managing incidents in complex technical environments Strong hands-on experience with JIRA, Confluence, and modern project management platforms Proven track record in managing global teams and executing large-scale system integrations
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IT Incident Manager • Jackson Heights, New York, United States

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