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Customer Experience AssociateVirtualVocations • Corona, California, United States
Customer Experience Associate

Customer Experience Associate

VirtualVocations • Corona, California, United States
7 days ago
Job type
  • Full-time
Job description
To support customer interactions, the temporary Customer Experience Associate will work remotely to assist both internal and external customers with inquiries related to test samples, communicate test statuses, and support sales account requests. Key responsibilities Handle customer inquiries via telephone and electronic channels to obtain necessary information for processing test samples Communicate test statuses, manage customer accounts, and triage technical issues as needed Assist the sales team with account setup, order processing, and tracking requests Required qualifications High School degree or equivalent required; two- or four-year undergraduate degree or certification preferred At least 2 years of prior customer service experience Multi-lingual skills are a strong plus Familiarity with HIPAA policies and procedures Intermediate proficiency with Microsoft Office and Google Suite applications
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Customer Experience Associate • Corona, California, United States

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