Driving retention and growth for high-value integrated reseller partners, the full-time Strategic Customer Success Manager will manage post-sale relationships, develop Partner Success Plans, and collaborate with internal teams in a fully remote environment. Key responsibilities Own a portfolio of strategic integrated reseller partners, focusing on business objectives and growth opportunities Build relationships with stakeholders, lead quarterly business reviews, and monitor partner health Guide partner onboarding and adoption of Azuga tools while coordinating cross-functional resources to resolve challenges Required qualifications Bachelor's degree or equivalent relevant experience, with 5+ years in Customer Success or related fields At least 3 years managing enterprise-size customers or reseller partnerships, particularly in SaaS environments Experience conducting executive-level business reviews and strategic planning sessions Familiarity with software-as-a-service platforms and complex customer environments; Salesforce experience preferred Background in telematics, fleet management, or enterprise SaaS preferred
Strategic Customer Success Manager • Tacoma, Washington, United States
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