Customer Support Specialist

A company is looking for a Customer Support Specialist to provide expert-level support in a FinTech environment.

Key Responsibilities

Provide expert-level support via phone, chat, and email for payment and account-related issues

Troubleshoot complex billing and transaction discrepancies, collaborating with engineering and product teams

Maintain accurate documentation and improve Tier 3 workflows for enhanced resolution efficiency

Required Qualifications

Extensive background in FinTech, banking, or payments-related customer support

Strong phone support and escalation-handling skills

Familiarity with tools such as Jira, Zendesk, or Stripe

High discretion and professionalism in handling confidential customer information

Ability to work independently as a remote contractor