Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing assistance while working closely with Engineering and Product teams in a remote setting. Key responsibilities Own onboarding, integration support, and ongoing technical health for customer accounts Set up and configure customer integrations, diagnosing and troubleshooting integration failures Translate model behavior and technical details into clear explanations for customers Required qualifications 4+ years in technical account management, solutions engineering, or senior technical support roles, ideally with API-based or ML/AI products Experience independently standing up API integrations and debugging issues using tools like Postman or curl Track record of managing relationships with both technical and non-technical stakeholders Ability to work cross-functionally with engineering and product teams to address customer feedback Strong judgment and problem-solving skills under ambiguity
Technical Account Manager • Greenville, South Carolina, United States
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