Strategic Account Manager

To support a growing customer base, the full-time Strategic Account Manager will serve as the primary relationship owner for a portfolio of clients, focusing on retention, expansion, and advocacy while driving long-term revenue growth in a remote environment. Key Responsibilities Build and maintain deep, trust-based relationships with customers to ensure retention and satisfaction Identify and execute upsell and cross-sell opportunities to drive revenue growth within existing accounts Encourage customer advocacy by turning satisfied clients into champions who provide referrals and participate in community initiatives Required Qualifications Bachelor's degree in Business, Marketing, or a related field 5+ years of experience in Customer Success, Account Management, or a similar role within the CPaaS industry Proven track record of achieving significant revenue targets with large and complex customers Technical aptitude to understand and convey complex information effectively Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight) is a plus