Leading a team of customer service professionals, the full-time remote Customer Service Supervisor will manage daily operations, coach team members, and ensure exceptional customer experiences while achieving service levels and productivity goals. Key responsibilities Oversee the daily performance of a 30+ employee team, focusing on service quality and customer satisfaction Provide coaching and performance feedback using the Fuel Coaching Model, and conduct call quality reviews Identify development needs and support employee growth through regular performance reviews and team meetings Required qualifications Minimum of 3 years of supervisory, team lead, or management experience in a call center or customer service environment Proven coaching and performance management skills Proficiency in Microsoft Teams, Suite, and D365
Customer Service Supervisor • Escondido, California, United States
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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.Job Description :BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTUREAt Ryder, our most important competitive... Show more
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