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Customer Service SpecialistVirtualVocations • Fullerton, California, United States
Customer Service Specialist

Customer Service Specialist

VirtualVocations • Fullerton, California, United States
30+ days ago
Job type
  • Full-time
Job description
Providing exceptional service to mortgage lending customers, the full-time Customer Service Specialist will manage inquiries, resolve complaints, and process payments while working remotely. Key responsibilities Service mortgage lending customers through inbound and outbound calls and written communication Conduct early-stage collections on delinquent mortgage accounts, including contacting borrowers and educating them on payment options Document all communications and maintain accurate loan files while collaborating with other departments on issue resolution Required qualifications Prior experience in a customer service role, preferably in mortgage servicing or financial services Strong proficiency in Microsoft Outlook, Word, and Excel; experience with Sagent's LoanServ software is preferred Familiarity with mortgage loan concepts and regulations governing mortgage servicing processes Excellent interpersonal, organizational, and time management skills Spanish speaking ability is a plus
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Customer Service Specialist • Fullerton, California, United States

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