Embedding with customers to deploy Smallstep's device identity platform, the full-time Forward Deployed Engineer will diagnose technical failures, act as a technical escalation point, and ship production Golang code while working remotely. Key responsibilities Diagnosing and resolving technical failures that block deployments Acting as the technical escalation point for Technical Account Managers and Customer Success Engineers Shipping production Golang code to address root causes uncovered during deployment debugging Required qualifications Experience debugging distributed, multi-service cloud architectures in live customer environments Production experience with certificate-based authentication, VPNs, enterprise Wi-Fi/EAP-TLS, RADIUS, SSH, and OAuth Proficiency in developing and shipping production Golang code Experience troubleshooting TLS/mTLS at the protocol level Prior experience in a customer-facing technical role, such as a forward deployed engineer or solutions engineer
Forward Deployed Engineer • Springfield, Massachusetts, United States
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