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Customer Service RepresentativeVirtualVocations • Tulsa, Oklahoma, United States
Customer Service Representative

Customer Service Representative

VirtualVocations • Tulsa, Oklahoma, United States
8 days ago
Job type
  • Full-time
Job description
Providing Tier 1 support for a variety of customer inquiries, the remote Customer Service Representative will manage account access, log inquiries, and triage requests for health insurance exchanges and related applications. Key responsibilities Answer Tier 1 customer inquiries and provide service desk support for insurance issuers and agents Log user inquiries in Service Now and assign them to appropriate internal groups before escalating to Tier 2 support Offer general policy information and technical assistance based on guidelines from business owners and Tier 2 teams Required qualifications Minimum of 1 year of experience in a high-volume call center Minimum of 1 year of experience using a ticketing system (e.g., ServiceNow, Salesforce) Minimum of 1 year of experience with an IVR system (e.g., CXOne, Five9) Ability to obtain and maintain a Public Trust clearance Must have lived in the United States for 3 out of the past 5 years
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Customer Service Representative • Tulsa, Oklahoma, United States

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