Leading the strategy and execution of sales initiatives, the full-time Sales Director will drive revenue growth through agent-led sales and integrate sales behaviors into the customer service experience while collaborating with various departments in a remote capacity. Key responsibilities Own end-to-end sales performance across BPO partners, including goal setting and performance reviews Develop and implement annual sales strategy aligned with customer experience, revenue, and loyalty objectives Partner with BPO leaders to coach and monitor front-line sales execution and conversion quality Required qualifications 8-10+ years of progressive leadership experience in sales management within a contact center or BPO environment Proven record of leading multi-site or outsourced teams to exceed revenue and conversion goals Strong analytical skills with the ability to translate performance data into actionable plans Deep understanding of sales enablement tools, CRM systems, and agent incentive structures Experience in luxury retail, hospitality, or high-touch customer environments strongly preferred
Sales Director • Livonia, Michigan, United States
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For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself.When you work with Ernest, you'll enjoy the advan... Show more
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