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Director of RetentionVirtualVocations • Puyallup, Washington, United States
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Director of Retention

Director of Retention

VirtualVocations • Puyallup, Washington, United States
29 days ago
Job type
  • Full-time
Job description
Leading a team of Student Service Advisors, the full-time salaried Director of Retention will focus on achieving retention and persistence goals through performance management, customer service relations, and strategic problem-solving in a remote work environment. Key responsibilities Track and analyze performance metrics of Student Service Advisors to enhance student retention and completion rates Support advisors in addressing complex student situations and de-escalating issues as they arise Facilitate team meetings to communicate departmental goals and foster a positive team culture Required qualifications Bachelor's degree from an accredited institution; Master's degree preferred Three to five years of leadership or management experience in customer service or team performance management Proficient in using data and reporting tools, such as Salesforce, for performance management Demonstrated ability to build rapport and adapt to multi-generational needs Commitment to the mission and values of a Christ-centered educational environment
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Director of Retention • Puyallup, Washington, United States

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