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Customer Service AdvocateVirtualVocations • Rockville, Maryland, United States
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Customer Service Advocate

Customer Service Advocate

VirtualVocations • Rockville, Maryland, United States
15 days ago
Job type
  • Full-time
Job description
Providing first-level problem resolution, the full-time Customer Service Advocate will answer inquiries from members, providers, and brokers regarding product information, benefits, and claims while working remotely. Key responsibilities Resolve member, provider, and broker inquiries via telephone by gathering and researching information Educate customers on product knowledge and contractual provisions to ensure understanding of benefits and limitations Maintain accurate customer records and document all interactions according to departmental procedures Required qualifications High School Diploma or GED Less than one year of customer service experience Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred Demonstrated skills in PC navigation and data entry Ability to effectively communicate and provide positive customer service
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Customer Service Advocate • Rockville, Maryland, United States

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