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Customer Care ManagerVirtualVocations • Athens, Georgia, United States
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Customer Care Manager

Customer Care Manager

VirtualVocations • Athens, Georgia, United States
7 days ago
Job type
  • Full-time
Job description
Leading a remote team, the full-time Customer Care Manager will drive customer-centric operations, ensuring service and sales performance goals are met while developing talent and implementing process improvements. Key responsibilities Lead and develop customer care teams to achieve service and sales objectives Analyze performance trends and implement strategies to enhance customer experience Collaborate with internal partners to align operational execution with company goals Required qualifications Bachelor's degree or equivalent business experience 5+ years of relevant leadership experience in contact center or customer operations Demonstrated ability to lead teams and drive results at scale Experience implementing process improvements and AI technologies Proficient in MS Word, Excel, PowerPoint, and customer service systems
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Customer Care Manager • Athens, Georgia, United States

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