Manager IT Field Support

Your job is more than a job

The Manager of IT Field Support ensures high quality, system-wide support and maintenance of end-user computing technologies including desktop workstations, printing, mobile networked devices, and voice over IP device sets. The responsibilities of this position include a variety of supervisory, administrative, and technical work related to the coordination, control, and maintenance of end-user computing technologies within the organization to ensure compatibility and integration with Information Technology strategies. This position is directly responsible for the day-to-day oversight and supervision of IT Technical End User computing staff located across the enterprise.

GENERAL DUTIES

Leadership And Direction

• Provides input in the development of short- and long-range plans; collects, interprets, and prepares data for studies, reports, and recommendations. Coordinates department activities with other departments and agencies as needed.
• Provides continuous feedback to intended audiences regarding priorities and status of work being performed.
• Supports the implementation of core competencies, frameworks, and processes.
• Inspects work for exactness and conformance to policies and procedures.
• Maintains availability 24 / 7 for escalation and / or issue mitigation.
• Consistently drives continuous improvement processes to meet or exceed defined service level targets.
• Prioritizes and assigns resources supporting technology and technology-supported projects, ensuring assigned tasks are met on time and within budget.
• Ensures staff remain current with required certifications and knowledge necessary to efficiently support assigned technologies.
• Drives accountability through timely delivery of assignments and tasks, delegating support issues to the appropriate staff as necessary.

Expense Management

Communication / Documentation

Intradepartmental Duties

Other Duties As Required

Experience Qualifications

Education Qualifications

LICENSES AND CERTIFICATIONS

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

Your extras

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

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