District Manager Parts and Service Cadillac

District Manager Parts and Service

Remote : This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers Trevose, PA. The selected candidate must live in territory or relocate to Trevose, PA or surrounding area. Relocation may be provided.

The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.

What You'll Do (Responsibilities)

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to :
• SPAC (Service Parts Assistance Center)
• CAC (Customer Assistance Center)
• TAC (Technical Assistance Center)
• Goodwill, Warranty, and Policy Requests
• Monitor and deliver on KPIs including :
• Sales Reporting Tool (SRT) objectives
• Net Promoter Score (NPS)
• Customer Retention
• Service Training Standards (STS)
• EV Training & Compliance

Your Skills & Abilities (Required Qualifications)

Core Competencies

Territory & Travel : This role supports dealerships across the 5114 New Jersey Philly District and requires up to 50% travel. HQ will be within 50 miles of Trevose PA and within the district. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.

Reporting Structure : The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.