Talent.com
Assistant to the Front Desk Manager (Monday to Friday 8:45am- 2:45 pm)
Assistant to the Front Desk Manager (Monday to Friday 8:45am- 2:45 pm)Jackson Hewitt - 3222 • Dayton, OH, US
Assistant to the Front Desk Manager (Monday to Friday 8 : 45am- 2 : 45 pm)

Assistant to the Front Desk Manager (Monday to Friday 8 : 45am- 2 : 45 pm)

Jackson Hewitt - 3222 • Dayton, OH, US
9 hours ago
Job type
  • Part-time
Job description

Job Description

Job Description

Schedule and Commitment

This is a part-time, seasonal role requiring consistent commitment during the tax season.

Compensation : $21 to $23 Hourly

The working hours are :

  • Schedule : Monday to Friday 8 : 45 to 2 : 45
  • Duration : Mid-December through April 16th

This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail.

Key Responsibilities

This role requires a blend of high-touch client service and diligent administrative coordination :

Client Service & Communication

  • Greets all clients with a friendly and professional demeanor.
  • Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued.
  • Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate.
  • Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor.
  • Respond to client queries via phone, email, or chat in a timely and accurate way.
  • Engage in active listening with callers, confirming information and diffusing angry clients as needed.

    • Operational & Administrative Coordination

  • Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations.
  • Responsible for managing the appointment scheduler / calendar for all tax appointments, consultations, and drop-offs across all locations.
  • Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied.
  • Assist with opening and closing procedures of the main office daily.
  • Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes.
  • Diligently and accurately document customer records and cases using internal software and databases.
  • Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information.
  • Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties.

    • Internal Team Assistance

  • Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns.
  • Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return.

    • What You'll Need to Succeed (Qualifications)

    We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment.

  • Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment.
  • Exceptional phone etiquette, strong communication, and robust customer service skills.
  • Strong proficiency in scheduling software and basic office applications.
  • Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail.
  • A proactive and solutions-oriented approach to problem-solving.
  • Must be dependable and punctual to ensure operational coverage.
    • Create a job alert for this search

    Front Desk Manager • Dayton, OH, US

    Related jobs
    Front End Supervisor

    Front End Supervisor

    TJ Maxx • Oxford, OH, United States
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your ...Show more
    Last updated: 30+ days ago • Promoted
    STORE MANAGER IN SAINT PARIS, OH

    STORE MANAGER IN SAINT PARIS, OH

    Dollar General • Saint Paris, Ohio, United States
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show more
    Last updated: 21 days ago • Promoted
    Side gig : Earn at least $2050 in your first 161 trips with Uber, guaranteed.

    Side gig : Earn at least $2050 in your first 161 trips with Uber, guaranteed.

    Uber • Goshen, OH, US
    Full-time +1
    Earn at least $2050 driving with Uber when you complete your first 161 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 5 hours ago • Promoted • New!
    Shift Supervisor

    Shift Supervisor

    LINDT & SPRUNGLI • MONROE, OH, US
    Full-time
    Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining more than a company you will be joining a t...Show more
    Last updated: 1 hour ago • Promoted • New!
    Shift Manager

    Shift Manager

    McDonald's • Fairfield, OH, US
    Full-time
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow. The Job for Me Get a job that inspires your best and moves you forwar...Show more
    Last updated: 30+ days ago • Promoted
    Part-Time Manager Opener (Front Desk)

    Part-Time Manager Opener (Front Desk)

    SPENGA Loveland • Loveland, OH, US
    Part-time
    A SPENGA manager is a positive, energetic, and efficient individual who warmly welcomes and takes care of members.SPENGA Crew discounts with various fitness organizations (NASM, Mad Dogg, YogaFit)....Show more
    Last updated: 17 days ago • Promoted
    Drive with DoorDash - Sign Up in Minutes

    Drive with DoorDash - Sign Up in Minutes

    DoorDash • Eaton, OH, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show more
    Last updated: 1 day ago • Promoted
    Shift Leader

    Shift Leader

    Insomnia Cookies • Oxford, OH, United States
    Part-time
    You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, su...Show more
    Last updated: 19 hours ago • Promoted • New!
    Part-time gig : Earn at least $2050 in your first 161 trips.

    Part-time gig : Earn at least $2050 in your first 161 trips.

    Uber • Morrow, OH, US
    Full-time +1
    Earn at least $2050 driving with Uber when you complete your first 161 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 5 hours ago • Promoted • New!
    Assistant Learning Center Manager

    Assistant Learning Center Manager

    Mathnasium (ID : 2202405) • Mason, OH, US
    Full-time
    Lead with Impact at Mathnasium!.Join Mathnasium, the #1 math-specialized tutoring center, where we empower K-12 students to excel in math through personalized tutoring, enrichment, and test prep (S...Show more
    Last updated: 30+ days ago • Promoted
    Part Time Shift Supervisor

    Part Time Shift Supervisor

    MilkShake Factory Mason • Mason, OH, US
    Part-time
    Average additional $5 / Hour Credit Card Tips.At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you love serving people, t...Show more
    Last updated: 2 days ago • Promoted
    Assistant Learning Center Manager

    Assistant Learning Center Manager

    Mathnasium • Mason, OH, US
    Full-time
    Lead With Impact At Mathnasium.Join Mathnasium, the #1 math-specialized tutoring center, where we empower K-12 students to excel in math through personalized tutoring, enrichment, and test prep (SA...Show more
    Last updated: 30+ days ago • Promoted
    Part-time Front End Supervisor

    Part-time Front End Supervisor

    TJ Maxx • West Chester, OH, United States
    Part-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your ...Show more
    Last updated: 30+ days ago • Promoted
    Hourly Manager

    Hourly Manager

    Miller Management • Piqua, OH, US
    Full-time
    Quick Apply
    As a Restaurant Hourly Manager, you will be an important member of the team and will be supported with the tools and training needed to succeed in our dynamic organization.An Hourly Manager's respo...Show more
    Last updated: 30+ days ago
    Part-time gig : Earn at least $2050 for your first 161 trips, guaranteed.

    Part-time gig : Earn at least $2050 for your first 161 trips, guaranteed.

    Uber • Morrow, OH, US
    Full-time +1
    Earn at least $2050 driving with Uber when you complete your first 161 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more
    Last updated: 5 hours ago • Promoted • New!
    Front Desk Manager

    Front Desk Manager

    Shades of Grey HR • Englewood, OH, US
    Full-time
    Are you someone who loves taking charge, solving problems on the fly, and creating a welcoming experience for every guest?. We’re seeking a Front Desk Manager who excels in a fast-paced enviro...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager

    Assistant Manager

    Dine Brands Global • Huber Heights, Ohio, US
    Full-time
    Old Troy Pike Huber Heights, OH 45424 Based inPasadena, California,Dine Brands Global, Inc.NYSE : DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, I...Show more
    Last updated: 2 hours ago • Promoted • New!
    Restaurant Manager

    Restaurant Manager

    Fricker's USA, LLC • Oxford, OH, United States
    Full-time
    As a Fricker’s manager, you will be responsible for providing outstanding leadership to the team.You should be passionate about the industry, inspiring others, coaching, training, counseling, creat...Show more
    Last updated: 30+ days ago • Promoted