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Assistant Rooms Operations Manager (Housekeeping)

Assistant Rooms Operations Manager (Housekeeping)

MarriottJacksonville Beach, FL, US
2 days ago
Job type
  • Full-time
Job description

Entry Level Management Position

This entry level management position focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge / Guest Services. The position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

The candidate profile includes :

Education and Experience :

  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities :

  • Supporting the Management of Rooms Operations Activities
  • Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Running and reviewing critical information contained in room operations reports.
  • Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge / Guest Services operations.
  • Operating all department equipment as necessary and reporting malfunctions.
  • Ensuring employees have the proper supplies and uniforms.
  • Understanding night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understanding and complying with loss prevention policies and procedures.
  • Communicating performance expectations to employees in accordance with job descriptions for each position.
  • Handling employee questions and concerns.
  • Effectively scheduling employees to business demands and tracking employee time and attendance.
  • Contributing Information to Support Managing to Budget
  • Supervising same day selling procedures to maximize room revenue and property occupancy.
  • Verifying accuracy of room rates to maximize revenue opportunities.
  • Using budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participating in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understanding the impact of Room Operations on the overall property financial goals and objectives.
  • Providing for and Managing the Guest Experience
  • Assisting in the investigation of employee and guest accidents.
  • Assisting in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
  • Setting a positive example for guest relations.
  • Interacting with guests to obtain feedback on product quality and service levels; effectively responding to and handling guest problems and complaints seeking assistance from supervisor as necessary.
  • Assisting in the review of comment cards and guest satisfaction results with employees.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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