Customer Service Coordinator

Job Description

Title : Customer Service Coordinator

Location : Bay Area, CA

OVERVIEW : LITEON designs and manufactures power supplies, keyboards, ODD, racks, enclosures, and liquid cooling for a variety of customers in the server, storage, networking, and consumer space. With headquarters in Taipei, Taiwan, and branch offices in the United States, LITEON is looking for a creative, best-in-class professional who will thrive in a fast-paced, highly technical environment. The successful candidate will have exceptional communication, and team-working skills and will be unafraid of stretching their talents in a dynamic organization where respect and knowledge are far more important than reporting structure. Collaboration with colleagues at all levels will be key to this person’s success at LITEON.

JOB DUTIES AND RESPONSIBILITIES :

1. Ensure smooth and efficient logistics operations on a daily basis

2. Create, change, and manage sales orders, delivery notes, and invoices

3. Oversee warehouse operations, including shipping, receiving, and inventory reconciliation

4. Maintain effective communication with external stakeholders, including hubs and international factories

5. Manage inventory and ensure compliance with import / export processes, such as customs clearance and claims for inventory loss or damage

6. Handle vendor claims negotiation and intercompany AR / AP transactions

7. Perform billing and A / R reconciliations

8. Maintain SAP master data and other systems as needed

9. Adapt to and complete additional duties as assigned by management

QUALIFICATIONS :

1. 3-5 years of experience working in the logistic coordination field with a demonstrated track record of successful operation

2. Experience working with electronic data using systems to manage logistics, such as warehousing or transportation, import / export, customs

3. Bachelor’s degree in business, logistics, operations engineering, supply chain management or relevant field with similar experience

4. Excellent Microsoft office skills required

5. SAP (ERP) knowledge strongly preferred

6. Fluent Mandarin (spoken / written) is plus

PERSON SPECIFICATION :

1. Excellent written and verbal communication skills, including tactful and efficient communication with internal and external stakeholders

2. Excellent problem-solving and critical thinking skills with the ability to find solutions in a dynamic environment

3. Excellent time management skills and the ability to manage several tasks simultaneously, maintaining attention to detail

4. Creative thinking skills to enhance processes and streamline inefficiencies

5. Working knowledge of the electronic goods industry

BENEFITS :

As a full-time employee, you'll have access to LITEON’s comprehensive benefits package, which includes medical, dental, vision, 401(k), and paid time off in compliance with US labor requirements.

ADDITIONAL DETAILS :

LITEON is committed to equal opportunities for all qualified individuals, and we welcome a diverse range of applicants.

Please note that the responsibilities and duties of the position may change with or without notice, and we are committed to providing reasonable accommodation for individuals with disabilities to perform their essential functions.