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Security Officer Coordinator

Security Officer Coordinator

Froedtert South, Inc.Pleasant Prairie, Wisconsin, United States, 53158
11 days ago
Job type
  • Full-time
Job description

Security Officer Coordinator

POSITION PURPOSE

  • Ensures and provides security for patients, employees, and visitors. Protects hospital’s buildings, assets, parking lots, and grounds. Coordinates work schedules for Security Officers, Campus Receptionists, and Couriers.
  • Investigates incidents of all types that occur on Froedtert South property and generates reports and follow up activities as a result.
  • Reviews and / or provides advice, support, and training to Froedtert South employees and affiliated staff on security-related matters to include interpretation and application of security policies and procedures, investigation of incident reports, verbal and physical de-escalation techniques, conflict resolution techniques, how to address threatening behavior, and other relevant topics.

Helps with designing security-related programs to meet identified needs, and assists Director with staff recruitment, retention, disciplinary actions, daily operations, scheduling, quality assurance projects, and general management of the Guest Relations / Security department.

SITE(S)

  • Froedtert South controlled and operated facilities

    • MINIMUM EDUCATION REQUIRED

  • A high school diploma or equivalent is required.
  • Degree or certificate from academy or technical school in a related field is preferred.

    • MINIMUM EXPERIENCE REQUIRED

  • 1 – 3 years of security-related experience is required.
  • 1 – 3 years of leadership experience is preferred.

    • LICENSES / CERTIFICATIONS REQUIRED

  • Valid driver license to operate a motor vehicle.
  • Basic Life Support (BLS) “HeartSaver” (CPR / AED) certification via the American Heart Association within 6 months from hire date.

    • SUPERVISES

  • Guest Relations / Security and Courier Service staff

    • KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  • Ability to successfully complete assigned FEMA courses within 6 months from hire date (or provide previously completed course certificates).
  • Ability to write comprehensive security reports.
  • Ability to assist with the de-escalation of aggressive individuals.
  • Ability to operate two-way radio equipment, computers, various computer-based programs, surveillance, access control systems, etc.
  • Ability to comprehend instructions and material in English and professionally communicate via effective written, verbal, and interpersonal skills.
  • Understand the importance of maintaining confidentiality related to sensitive communications, personnel information, and documents / records, per Froedtert South policy, HIPPA, and / or other applicable laws.
  • Ability to successfully manage and monitor departmental training assignments, and address non-compliance matters promptly.
  • Ability to remain calm in stressful situations, be attentive to detail, and work in a fast-paced environment.
  • Possess general project management skills related to project / assignment planning, coordination, and completion per established timelines.
  • Physical ability to walk, run, bend, kneel, climb multiple flights of stairs, , transport guests in wheelchairs / beds, and intervene with combative and aggressive individuals.

    • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

  • Support day-to-day operations independently, escalate major concerns to department Director, and assist the team with staffing needs as necessary.
  • Help develop training material, discussions, and assessments related to workplace violence prevention and response procedures.
  • Promote a safe and secure environment for patients, employees, and visitors.
  • Lead team meetings and debriefings.
  • Help network with law enforcement and emergency responders as appropriate to coordinate plans, policies, and exercises / drills.
  • Assist with maintaining Security Management and Emergency Operations Plans, which supports ensuring Joint Commission, CMS, and Life Safety compliance is met / exceeded.
  • Assist Director in general operations of the Guest Relations / Security department including human resources-related issues and day-to-day operations.
  • Schedule staffing to cover all shifts, weekends, duties, and / or special assignments at Froedtert South.
  • Complete assigned tasks / projects in a professional and timely manner.
  • Investigate security threats and breaches and provide prompt follow-up.

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    Security Coordinator • Pleasant Prairie, Wisconsin, United States, 53158

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