Cocktail Server

Cocktail Server

Location : Napa, CA, US

Property Name : Dolce Silverado Req Id : 13244

Job Summary

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He / she is responsible for promotion of specials and up selling.

Education & Experience

• High school diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• California Food Handler Certification Required.
• TIPS Alcohol Certification Required.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and / or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

• Available to work a flexible schedule, including workdays, evenings, weekends, and / or holidays as needed.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Complete opening / closing checklist according to standards.
• Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
• Have knowledge of which garnishes go in each drink.
• Process credit card and room charges.
• Clear and clean tables when guests leave, return glasses to be washed.
• Keep lounge area clean and free from debris at all times.
• Follow all cash handling policies, and prepare closing report for night audit.
• Perform all side work duties according to the schedule.
• Full knowledge of state liquor laws.
• Be familiar with the computer system.
• Help the bartender prepare drinks when needed.
• Assist bartender with hors doeuvres tables for cocktail hour in set up and breakdown.
• Ensure overall guest satisfaction.
1 day ago