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Bilingual Service Desk AnalystVirtualVocations • Dorchester, Massachusetts, United States
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Bilingual Service Desk Analyst

Bilingual Service Desk Analyst

VirtualVocations • Dorchester, Massachusetts, United States
11 days ago
Job type
  • Full-time
Job description
A company is looking for a Bilingual (Spanish/English) Service Desk Analyst to provide technical support and customer service. Key Responsibilities Provide Level 1 IT support to English and Spanish speaking users via phone, email, or chat Diagnose technical issues, troubleshoot hardware and software, and escalate unresolved issues appropriately Ensure proper documentation and closure of all support tickets while maintaining service quality Required Qualifications 6-12 months of experience in a Service Desk or technical support role 6-12 months of customer service experience in a professional environment High School Diploma or GED Bilingual in English and Spanish (both written and oral) Strong troubleshooting and documentation skills
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Bilingual Service Desk Analyst • Dorchester, Massachusetts, United States

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