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Technical Account ManagerVirtualVocations • Mobile, Alabama, United States
Technical Account Manager

Technical Account Manager

VirtualVocations • Mobile, Alabama, United States
11 days ago
Job type
  • Full-time
Job description
Owning the technical health of a portfolio of customer accounts, the full-time Technical Account Manager will manage onboarding, integration support, and ongoing technical assistance while collaborating with Engineering and Product teams in a remote environment. Key responsibilities: Own onboarding, integration support, and ongoing technical health for customer accounts Set up and configure customer integrations, diagnosing integration failures and providing solutions Drive technical escalations, coordinating with Engineering and managing customer expectations until resolution Required qualifications: 4+ years in a technical account management, solutions engineering, or senior technical support role, ideally with API-based or ML/AI products Experience independently setting up API integrations and debugging issues using tools like Postman or curl Proven track record of managing relationships with both technical and non-technical stakeholders Cross-functional collaboration experience with engineering and product teams Strong judgment and problem-solving skills under ambiguous situations
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Technical Account Manager • Mobile, Alabama, United States

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