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Client Engagement SpecialistVirtualVocations • Aurora, Illinois, United States
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Client Engagement Specialist

Client Engagement Specialist

VirtualVocations • Aurora, Illinois, United States
5 days ago
Job type
  • Full-time
Job description
To support customer retention efforts, the hourly Client Engagement Specialist will engage in strategic conversations to save high-value accounts at risk of cancellation while collaborating with various teams to deliver tailored solutions. Key responsibilities Lead strategic retention conversations to save high-value accounts at risk of cancellation Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through Required qualifications 1-3 years in a SaaS retention or account management role with a proven track record of success Confident discussing technical concepts like APIs or integrations Data-driven with solid forecasting and decision-making skills Skilled in cross-functional teamwork and maintaining momentum Passion for fitness and wellness, or experience in the space, is a plus
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Client Engagement Specialist • Aurora, Illinois, United States

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