Providing comprehensive technical support, the full-time IT Support Technician will manage helpdesk requests, install and maintain computer systems, and assist users with Microsoft and Apple products both remotely and in person. Key responsibilities Document incoming helpdesk requests using the internal ticketing system Install, repair, and maintain desktop and laptop computers, peripherals, and related systems Provide end user support via remote assistance, in person, and telephone Required qualifications Associate degree in Computer Science or equivalent experience preferred 2+ years of overall IT experience 2+ years' experience supporting Microsoft Office applications, Microsoft Windows, and Apple Mac OS environments Knowledge of network security practices and antivirus software ITIL foundational level certification preferred
IT Support Technician • Sugar Land, Texas, United States
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