Job Summary
Serves as customer service advocate for NGHS to educate patient and guide them through all financially viable solutions for their portion of medical costs. Interviews and screens patient in person or by phone for their ability to pay based upon established policy and criteria. Collects payments and inputs financial data for patient.
Minimum Job Qualifications
Licensure or other certifications:
Educational Requirements: High School Diploma or equivalent.
Minimum Experience:
Other:
Preferred Job Qualifications
Preferred Licensure or other certifications:
Preferred Educational Requirements:
Preferred Experience: One (1) year of healthcare, business office, or customer service related experience required with experience in healthcare.
Other:
Job Specific and Unique Knowledge, Skills and Abilities
Knowledge of Patient Financial Services processes and procedures
Personal Computer proficiency to include all programs necessary to perform job duties
Good interpersonal skills, excellent verbal communication skills, including telephone proficiency
Ability to work independently within guidelines
Essential Tasks and Responsibilities
Accepts all patient/customer calls lines in a professional manner, keeping wait times to a minimum.All calls will be returned within 24-48 hours if not sooner.
Confirms patient's insurance status, updates missing, inaccurate, or incomplete information, verifies insurance as needed, handles accounts with agency billing.
Determines eligibility for the NGHS Financial Assistance program. Processes Financial Assistance applications including requesting and managing required documents.
Counsels patients with financial concerns. Screens/researches for any other source of payment prior to processing Financial Assistance.
Makes appropriate referrals to programs such as Medicaid, Disability, Cancer State Aid, Crime Victim Compensation.
Manages department inboxes and assigned work queues.
Reviews all accounts considered for Financial Assistance to determine inclusion/exclusion based on policy guidelines, clearances, and updates/codes accounts appropriately in the EMR.
Generates appropriate letters and notices to patients or community partners or government/non profit agencies and mails to appropriate party accurately and timely.
Demonstrates knowledge of single billing office financialpolicies and adheres to requirements when evaluating eligibility or making financial arrangements for payments.
Contributes to the productive and effective operations of the financial assistance area to enhance the success of the department and the organization.
Recognizes the importance of and maintains effective working relationships with patients, clinical staff, other departments within the Revenue Cycle, community partners, and non profit and government agencies.
Participates in training and orientation of new employees.
Educates patients and guides them through all options to be able to settle their patient responsibilities.
Physical Demands
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
Vision: Moderate, Constantly 66-100% of time
Kneeling/Stooping/Bending: Occasionally 0-30%
Standing/Walking: Occasionally 0-30%
Pushing/Pulling: Occasionally 0-30%
Intensity of Work: Occasionally 0-30%
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
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