Director, Patient Support Communications, US Kidney

Director, Patient Support Communications, US Kidney

Vertex Pharmaceuticals Inc. is hiring a Director of Patient Support Communications to help build a new Patient Support and Customer Operations Team for Kidney in Boston, MA. This position will support the potential launch (IgAN and AMKD initially and potential multiple indications) of therapies in Kidney. This role will oversee communications with patients and healthcare providers. You will manage a team responsible for creating clear guidance on our program, processes and systems that will be required for a successful course of treatment.

Key Duties and Responsibilities :

• Responsible for launch preparation / execution of all HCP- and patient / caregiver-facing educational resources, including the development of auto-injector materials, and foundational tactics
• Develop capabilities for digital engagement tools including resources for PSP website
• Develop resources to help support treatment initiation and adherence for Kidney patient community
• Responsible for collaborating with the Head of case management to ensure appropriate and timely tools and resources are provided to care managers and PSS team
• Build the patient support communications team from the ground up to enable the organization to provide necessary interactions and service
• Develop and execute research / discovery plans to understand patient / caregiver needs, to close knowledge gaps and validate support offerings (may include quant / qual research, ad boards, IDIs, segmentation)
• Partner closely with the Patient Services Operations Team to identify communication touchpoints and engagement channel mix regarding especially around distribution network and ensuring appropriate communications are available for HCPs and patients
• Clearly understand and compliantly support the needs of healthcare providers and patients undergoing treatment
• Work with agency partner to develop corresponding tactics and bring through legal / medical / regulatory review (i.e., Promotional Review Committees)
• Define metrics for tactics; implement measurement plans & optimize as needed, in partnership with Patient Services Analytics Team
• Support annual brand planning efforts to think forward about program evolutions
• Create a culture of compliant cross-functional collaboration; examples of key internal stakeholders will be marketing, IT, legal, sales, and compliance
• Recruit, hire and develop a highly motivated team. Act as thought partner to other team members in the organization

Knowledge and Skills :

Education and Experience :

Pay Range : $184,000 - $276,000

Disclosure Statement : The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation : Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status : In this Hybrid-Eligible role, you can choose to be designated as : 1. Hybrid : work remotely up to two days per week; or select 2. On-Site : work five days per week on-site with ad hoc flexibility.

Note : The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and / or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.