Customer Service Representative

Description

Join the Front Lines of Compassionate Care!

Client Service Representative (CSR)

Hicksville, NY | Full-Time and Part-time available| Mid Island Animal Hospital

If you're the kind of person who can greet a nervous pet parent with a smile, juggle phone calls, appointments, and still sneak in a moment to coo at a puppy — then we’d love to meet you.

At Mid Island Animal Hospital , our Client Service Representatives are much more than receptionists — they're the heart of the hospital. As the first and last point of contact for our clients, CSRs set the tone for the entire visit. Your empathy, professionalism, and communication skills will help create a welcoming, supportive environment for pets and the people who love them.

✨ What You’ll Do :

Be the warm, welcoming face that greets our clients in person and by phone

Schedule appointments, confirm visits, and manage client communications

Provide accurate estimates and invoices, process payments, and manage daily financial closeouts

Triage phone calls and waiting room concerns with care and efficiency

Keep our front desk area clean, stocked, and organized

Support clients through difficult moments with compassion and clarity

Educate pet owners on wellness plans, products, and hospital policies

Assist with patient admissions, ensuring accurate records and information

Coordinate with veterinarians to ensure lab results and records are communicated effectively

What You Bring :

1–3 years of experience in veterinary or medical customer service preferred

Comfortable with phones, scheduling software, and general office equipment (fax, card reader, printer, etc.)

Basic math skills and attention to detail for handling payments and deposits

Familiarity with veterinary terminology and a willingness to learn more

Calm and confident triage instincts — you can spot the difference between a true emergency and a routine visit

Strong communication skills, time management, and a can-do attitude

Positive energy, patience, and a team-first mindset

Ability to remain seated and focused for most of the day

Why You’ll Love Working Here :

Medical, Dental, Vision Insurance starting the first of the month after hire

401K with Company Match

PTO + Paid Holidays

Short-Term Disability (on us!) and Long-Term Disability options

Life Insurance (we cover the basics, you can add more)

Flexible Spending & Health Savings Accounts

Employee Assistance Program for mental health and wellbeing

Pet Care Discounts – because your furry family matters, too

About Us :

We’re a busy, AAHA-accredited, 6-doctor hospital located in the heart of Long Island. Our team is compassionate, collaborative, and deeply committed to high-quality patient care. We’re looking for someone reliable, team-oriented, and ready to become an essential part of our growing family.

Mid Island Animal Hospital is a United Veterinary Care partner. That means you’ll get the support of a national network while keeping the personality and heart of our local hospital intact. We believe in nurturing meaningful, sustainable careers in veterinary medicine — and it all starts with people like you.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.