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Senior Manager, Customer EngagementVirtualVocations • Oxnard, California, United States
Senior Manager, Customer Engagement

Senior Manager, Customer Engagement

VirtualVocations • Oxnard, California, United States
1 day ago
Job type
  • Full-time
Job description
To build and lead the Customer Engagement Operations function, the full-time Senior Manager, Customer Engagement will serve as a strategic partner focused on customer retention, churn risk management, and team performance while collaborating closely with CS leadership in a hybrid work environment. Key responsibilities Serve as the primary administrator for Planhat, managing configuration, data hygiene, and ongoing optimization Design and evolve the Customer Engagement data infrastructure, including success metrics and executive dashboards Lead customer lifecycle design efforts, mapping the ideal journey from contract to renewal across segments Required qualifications 5+ years in Customer Success Operations, Revenue Operations, or a related function, preferably in B2B SaaS Proven experience owning a Customer Success platform (e.g., Planhat, Gainsight) at an admin level Track record of building Customer Success reporting, health scores, or forecasting models that drove measurable outcomes Strong analytical skills, comfortable working with data to build insights and recommendations Excellent communication skills, capable of presenting data-driven recommendations to leadership and executive audiences
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Senior Manager, Customer Engagement • Oxnard, California, United States

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