Revenue Cycle Manager
Salary Range : $40.91 - $56.41
Pay rates are determined based on experience and internal equity.
Position Summary :
- The Revenue Cycle Manager oversees the daily billing and collection process.
- Works with other departments to capture all coding and billing elements.
- Utilizes a variety of technical platforms including the District’s integrated information system, and external systems.
- Responds appropriately and timely to telephone, email and verbal requests.
- Provides feedback to Director of reimbursement situations that my result in risk management actions.
- Monitors employee productivity and develops strategies to improve overall performance in cash collections, expedite account resolution and streamline billing processes.
- Must work well under stress or tight deadlines.
- Must work well with staff, patients / residents, family members and visitors.
- The Revenue Cycle Manager reports to the Director of Revenue Cycle.
District Responsibility :
Support the Lompoc Valley Medical Center mission and valuesDemonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.Constantly use C-I-CARE principles when communicating with others.Demonstrate commitment to the quality philosophy and values of the LVMC by maintaining established policies and procedures, organizational objectives, continuous quality improvement, quality assessment and safety standardsParticipate in performance improvement activitiesParticipate in professional developmentPosition Duties / Responsibility :
Performs daily employee audits of billing and AR follow up in the Revenue Cycle systems.Oversees staff, evaluates work, monitors performance, and provides training. Performs new and yearly employee evaluations.Oversees credit balance report and prepares refunds for approval by the Director of Revenue cycle.Oversees financial assistance screening for uninsured patients and identifies resources to assist the patient / family with financial planning when applicable.Oversees bad debt report for approval by the Director of Revenue Cycle.Oversees and provides feedback for unbilled and unlocked accounts.Prepare patient estimates.Acts as an internal consultant along with the Revenue Cycle Analyst for all issues related to the Revenue Cycle software systems used by the Revenue Cycle Staff.Ensures billing accuracy, maintaining continuous compliance with billing guidelines set forth by CMS and Medi-Cal.Provide additional support to staff when needed.Essential Functions :
The ability to meet all functions noted on Job DescriptionThe ability to function unsupervisedWork as a team memberPossess consistent positive personal interactions with staff, patients / residents and visitors.Position Qualifications :
Education : BA, BS, or equivalent of 5 years of leadership in the Revenue Cycle system.Human relations skill and interpersonal skills necessary for interacting and negotiating with physicians, staff, customers and administration.Excellent verbal and written communication skills.LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.Knowledge / Skills Required :
Content / Knowledge : Current practice and future trends in patient registration; billing; cashiering / application and collections; policy and procedures; regulatory requirements. Commitment to continually improving skills through participation in educational opportunities to increase knowledge or work related issues.Information Systems : Works with the Director of Revenue Cycle in the implementation, testing, use and maintenance of related software systems.Staff Development : Principles of adult learning; application of teaching methods / models, decision making techniques, and delegation process; skill development in giving presentations and facilitating teams and individuals. Skills building in promoting verbal and non-verbal communication techniques that are sensitive to diversities among age groups, cultures and educational levels.Resource Management : Skill development in interview / selection process; understanding of budgeting, staffing / scheduling and purchasing processes. Skill development in team building techniques to include interpersonal relationship skill building and conflict management.Process Accountability : Commits to better define and improve the policies, procedures and processes related to patient finance across the District. Ensures that processes include appropriate internal controls and that processes comply with regulatory requirements.Equipment : Knowledge about and competent in the use of office equipment (including personal computers and electronic services) and all other equipment used in performing role and specific assigned duties.Other Duties :
Licensed / credentialed individuals : Maintain licensure / credentials and report to management if they are lost or discontinued.All as appropriate : Provide notice to management should conflicting cultural values, ethics, or religious beliefs potentially affect patient carePI203b84390f6c-30511-39100248