Lobby Services Associate (2nd Shift) - Highland Park at Endeavor Health - Highland Park Hospital-CTD

Lobby Services Associate

The Lobby Services Associate coordinates the flow of patients, guests, and visitors by providing accurate information, problem-solving matters in the moment, and responding to a variety of needs. All of which requires high-quality customer service and a professional approach.

Location : Highland Park Hospital, Highland Park IL

Employment Type : Full-Time

Shift : 2nd Shift Candidates must be available to work rotating shifts, weekends, and holidays.

Compensation : The hourly rate for this position is $18.50.

Benefits : Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work / life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and / or works.

Job Responsibilities : Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks; Trains and guides guest service staff on job duties, customer service, systems, and procedures; Greet and provide customer service to guests while anticipating their needs; Responsible for performing service recovery to patients / customers who have received unsatisfactory service; Book reservations and coordinate registration; Operate a register and / or software system to complete cash and credit card transactions; Answers phone calls and emails and deliver messages as needed; Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.; Reconciles disputed guest charges; Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

Qualifications : Supervisory experience in a related role preferred; Previous guest services experience required; High school diploma or equivalent required; Demonstrates excellent customer service skills; Demonstrates interpersonal and communication skills, both verbal and written; Demonstrate organization skills, accuracy, and attention to detail; This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and / or extended walking and standing. This role may also require uniforms and / or usage of Personal Protective Equipment (PPE).

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http : / / www.aramarkcareers.com.