A company is looking for a Service Manager (US Remote).
Key Responsibilities
Support operational oversight for assigned customer accounts and maintain communication regarding operational requests
Serve as the primary intake point for customer operational requests and coordinate routing to internal teams
Monitor accounts for signals of dissatisfaction and escalate concerns as appropriate
Required Qualifications
A bachelor's degree or equivalent qualification in a technical, business, or related field is preferred but not required
Demonstrated experience owning post-sale customer relationships and identifying customer risk
Working understanding of modern managed services environments, including networking and cloud productivity platforms
Experience coordinating across multiple internal teams to drive resolution
Prior experience in a Managed Service Provider (MSP) or IT services organization is preferred
Service Manager • Santa Ana, California, United States
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